General Terms and Conditions

for the https://hydrogelfilm.eu online store

I. Identification of the Seller

1.1. These General Terms and Conditions (hereinafter referred to as the “GTC”) regulate the legal relationships between GaVitech s. r. o. (hereinafter referred to as the “Seller” or the “Service Provider”) and every person who is a buyer of products offered in the Seller’s online store and who qualifies as a consumer under these GTC and the applicable legal regulations, in particular Act No. 108/2024 Coll. on Consumer Protection and the applicable provisions of Act No. 40/1964 Coll., the Civil Code.

Company details:

Company name: GaVitech s. r. o.
Registered office: Tichá 2054/119, 932 01 Veľký Meder, Slovak Republic
Company ID: 57434191
Tax ID: 2122732810
VAT ID: SK2122732810
Bank account number: SK25 8330 0000 0026 0343 0367
The company is a VAT payer.
1.2. Contact details for contacting the Seller:

Email: support@hydrogelfilm.eu
Phone number: +421 948 765 066
1.3. Postal address for handling complaints and submitting withdrawal statements:
GaVitech s. r. o., Tichá 2054/119, 932 01 Veľký Meder, Slovakia

II. Definitions

2.1. For the purposes of these GTC, the following terms shall have the following meanings:

2.2. Distance contract: a contract concluded between the Consumer and the Seller exclusively by means of distance communication (e.g. online interface, email, telephone), without the simultaneous physical presence of the parties.

2.3. Seller (Service Provider): a legal or natural person who acts for commercial purposes within the framework of a consumer contract or during its performance, including persons acting in the name or on behalf of such person.

2.4. Consumer: a natural person who, when concluding a consumer contract, does not act for business or professional purposes.

2.5. Consumer contract: any contract concluded between the Seller and the Consumer, regardless of the legal form of the contract.

2.6. Online store: has the same meaning as the terms “electronic commerce” and “website”.

2.7. Buyer: any natural or legal person who places an order through the Seller’s website or by other means of distance communication.

2.8. Durable medium: a device (e.g. paper, email, USB, CD, DVD, memory card, hard disk) that enables data to be stored in such a way that they can be retrieved in unchanged form in the future.

2.9. Product: in particular goods, services, digital content.

2.10. Service: any performance offered or provided to the Consumer.

2.11. Goods: any physical movable item.

III. Basic provisions

3.1. These General Terms and Conditions regulate the legal relationships between the Seller and those Buyers who qualify as consumers.

3.2. In relation to Buyers who do not qualify as consumers, contractual and other related legal relationships shall be governed by the applicable provisions of Act No. 513/1991 Coll., the Commercial Code of the Slovak Republic.

IV. Ordering products – conclusion of the purchase contract

4.1. The sending of an order for products by the Buyer, in particular through the Seller’s website or by other means of distance communication, shall be considered an offer by the Buyer to conclude a purchase contract.

4.2. The purchase contract between the Buyer and the Seller is concluded when the Seller confirms receipt of the order created by the Buyer pursuant to Section 4.1 to the email address provided by the Buyer.

V. Duration of the purchase contract

5.1. The purchase contract is concluded for a definite period and terminates in particular by the fulfilment of the contractual obligations of the Buyer and the Seller, i.e. by delivery of the product and payment of the consideration. This provision does not affect the Consumer’s rights in relation to the statutory liability for defects in products.

VI. Purchase price – information on the purchase price

6.1. The price of the products listed on the Seller’s website (hereinafter referred to as the “purchase price”) is indicated separately for each product and is valid at the time the order is created.

6.2. The purchase price is the total price of the products, including all taxes, and is clearly displayed on the Seller’s website.

VII. Delivery of products

7.1. If the Buyer has selected cash on delivery as the payment method for the order, the Seller is obliged to fulfil the order and deliver the products to the Buyer no later than within 30 days from the date of conclusion of the purchase contract pursuant to Section 4.2 of these GTC and the subsequent provisions.

7.1.1. If the Buyer has selected a payment method other than cash on delivery, the Seller is obliged to fulfil the order and deliver the products to the Buyer no later than within 30 days from the fulfilment of both of the following conditions:

the conclusion of the purchase contract (pursuant to Section 4.2 of the GTC and the related provisions), and
payment of the full purchase price of the order to the Seller.
If both conditions have been fulfilled, the Seller is obliged to deliver the products to the Buyer no later than within 30 days from the date on which these conditions were fulfilled.

The usual delivery time for products in stock is: within 2 business days from the conclusion of the purchase contract or from receipt of the full purchase price by the Seller.

VIII. Transfer of ownership

8.1. Ownership of the product, as well as the risk of accidental destruction, damage and loss, passes to the Buyer at the time of delivery.

IX. Payment methods

9.1. The Buyer may choose from the following payment methods on the Seller’s website:

9.1.1. Cash on delivery – fee: 500 forints
9.1.2. Online payment through the Global Payments system – free of charge
9.1.3. Cash payment in the case of personal collection – free of charge
9.1.4. Bank transfer or deposit to the Seller’s bank account – free of charge

X. Delivery – delivery methods and fees

10.1. The purchase price of the product does not include delivery fees and other costs related to delivery.

10.2. Delivery methods and fees:

10.2.1. Delivery options:

Pick-up point
Courier service
Postal delivery
10.2.2. Delivery fees:
The Seller informs the Buyer about the delivery methods and their fees during the purchase process, before the conclusion of the contract. The delivery cost is calculated automatically based on the provided delivery address, and the total weight and size of the ordered products.

XI. The Buyer’s right of withdrawal without giving a reason

11.1. The Consumer has the right to withdraw from a distance contract or from a contract concluded outside the business premises without giving a reason within the period specified in Section XII of these GTC, except in the following cases:

11.2. In the case of the provision of a service, if the full provision of the service has been completed and it began before the expiry of the period with the Consumer’s express consent, and the Consumer at the same time acknowledged that by doing so they lose their right of withdrawal;

11.3. In the case of a product or service whose price depends on movements in the financial market which the Seller cannot influence;

11.4. In the case of products manufactured according to the Consumer’s specifications or custom-made products;

11.5. In the case of products that deteriorate quickly or have a short shelf life;

11.6. In the case of sealed products which cannot be returned for reasons of health protection or hygiene if the packaging has been opened;

11.7. In the case of products which, due to their nature, have been inseparably mixed with other products;

11.8. In the case of alcoholic beverages which can be delivered no earlier than after 30 days and whose price depends on market movements;

11.9. In the case of urgent repair or maintenance work carried out at the Consumer’s home at the Consumer’s express request;

11.10. In the case of audio, video or software products if their packaging has been opened;

11.11. Periodical press products, except for subscription contracts;

11.12. In the case of goods purchased at a public auction;

11.13. In the case of accommodation, transport, car rental, catering or leisure activities, if performance is tied to a specific date;

11.14. In the case of digital content provided on a non-physical medium, if its performance was expressly approved in advance by the Consumer and the Consumer thereby lost the right of withdrawal.

XII. Exercising the right of withdrawal

12.1. The Consumer has the right to withdraw from the contract:

a) within 14 days, according to the following cases:
from receipt of the product;
in the case of a service contract, from conclusion of the contract;
in the case of the supply of water, heat or digital content, from conclusion of the contract;
b) within 30 days if the contract was concluded during an unsolicited visit or a sales promotion event.
12.2. If the Seller informed the consumer of the right of withdrawal only subsequently, the withdrawal period is:

14 days from the date of the additional information in case (a);
30 days from the date of the additional information in case (b).
12.3. If the Seller did not inform the consumer about the right of withdrawal at all, the period for withdrawal is 12 months.

12.4. The time of receipt of the product:

in the case of several products, upon receipt of the last item,
in the case of a product consisting of several parts, upon receipt of the last part,
in the case of repeated delivery, upon receipt of the first item.
12.5. The consumer may exercise the right of withdrawal even before the expiry of the period.

12.6. Withdrawal may be made in writing or on a durable medium. In the case of an oral contract, an unambiguous statement of the intention to withdraw is sufficient.

12.7. The period is deemed to have been observed if the consumer sends the withdrawal statement no later than on the last day of the period.

12.8. The consumer may also withdraw partially if they ordered several products.

12.9. The burden of proving the exercise of the right of withdrawal lies with the consumer.

The consumer may also exercise the right of withdrawal online on the website of the Seller’s online store by clicking on the phrase “withdraw from the contract”. If the consumer uses this option, the trader shall promptly provide the consumer with confirmation of receipt of the withdrawal statement, including its content and the date and time of its sending, on a durable medium by email.
XIII. Rights and obligations of the consumer after withdrawal from a distance contract or a contract concluded outside the business premises
13.1. The consumer is obliged to send the product back to the Seller or hand it over to the Seller or to a person designated by the Seller to receive the product within 14 days from withdrawal from the distance contract or the contract concluded outside the business premises. This does not apply if the Seller has offered to collect the product personally or through a person designated by the Seller. The period is deemed to have been observed if the consumer sends the product to the Seller no later than on the last day of the period.

13.2. In the event of withdrawal from a distance contract or a contract concluded outside the business premises, the consumer bears only the direct costs of returning the product to the Seller or to a person designated by the Seller. This does not apply if the Seller has agreed to bear these costs or has failed to fulfil the information obligation concerning the right of withdrawal – that is, has not provided separate information to the consumer on the right to withdraw from a distance contract or a contract concluded outside the business premises.

13.3. The consumer is liable for the decrease in the value of the product if it results from handling the product beyond what is necessary to ascertain the nature, characteristics and functioning of the product. This does not apply if the Seller failed to fulfil the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll.

13.4. The consumer is obliged to reimburse the Seller for the proportional price of the service actually provided up to the date of delivery of the withdrawal statement if the consumer withdraws pursuant to Section 19(1) of Act No. 108/2024 Coll. from a distance contract or a contract concluded outside the business premises, the subject of which is the provision of a service, the supply of water (which is not sold in a limited quantity or specified volume), or the supply of heat, and the consumer gave prior express consent to the commencement of performance pursuant to Section 17(10)(c). The consideration for the service actually provided shall be determined proportionally on the basis of the total consideration specified in the contract. If the contractual price is disproportionately high, the proportional fee shall be determined according to the market price of the service provided.

13.5. The consumer shall not incur any other obligation as a result of withdrawal from a distance contract or a contract concluded outside the business premises (pursuant to Section 11.1), except for those relating to the obligations set out in Sections 13.1, 13.3–13.5 and the reimbursement of additional costs pursuant to Section 14.3.

XIV. Rights and obligations of the Seller after the consumer’s withdrawal from a distance contract or a contract concluded outside the business premises

14.1. The Seller is obliged to refund to the consumer, no later than within 14 days from receipt of the consumer’s withdrawal statement, all sums received from the consumer under the distance contract, the contract concluded outside the business premises or a related contract, including delivery, dispatch, postal and other costs and fees.

14.2. If the consumer did not withdraw from the entire contract, the Seller is obliged to provide the refund pursuant to Section 14.1 only in respect of the part affected by the withdrawal. The Seller is not entitled to charge a separate cost for delivery, dispatch, postage or other fees.

14.3. The Seller is not obliged to reimburse the additional costs resulting from the consumer expressly choosing a delivery method other than the cheapest usual delivery method offered by the Seller. “Additional cost” means the price difference between the selected option and the cheapest option.

14.4. The Seller is not obliged to refund the amount pursuant to Section 14.1 until:

the consumer has returned the product, or
has credibly proven that it has been sent,
unless the Seller has offered to collect the product personally or through an authorised person.

14.5. The Seller is obliged to refund the amount due to the consumer using the same payment method as the consumer used for payment, unless the parties have agreed otherwise and provided that this does not result in additional costs for the consumer.

14.6. The Seller is obliged to arrange collection of the product at its own expense within 14 days from receipt of the withdrawal statement if:

the contract was concluded outside the business premises,
the product was delivered by the Seller directly to the consumer’s home,
and the nature of the product does not allow it to be returned by post.
14.7. Unilateral set-off of claims arising between the Seller and the consumer as a result of withdrawal is prohibited.

14.8. The Seller may not require the consumer to pay the following costs:

a) In the case of a service, water (which is not sold in a limited quantity), or heat supply during the withdrawal period (Sections XII. 12.1–12.3), if:
the Seller did not properly inform the consumer pursuant to Section 15(1)(f) or (h) of Act No. 108/2024 Coll., or
the consumer did not give prior express consent to the commencement of performance of the service, water or heat pursuant to Section 17(10)(c).
b) In the case of partial or full provision of digital content (on a non-physical medium), if:
the consumer did not give prior express consent to the commencement of provision of the digital content pursuant to Section 17(10)(c),
the consumer did not declare that they acknowledged the loss of the right of withdrawal,
or the Seller did not provide written confirmation in the manner set out in Section 17(12)(b) or (13)(b).
XV. Supervisory authority
15.1. The competent authority responsible for monitoring compliance with consumer protection legislation:

Slovak Trade Inspection (Slovenská obchodná inšpekcia)
Inspectorate for the Trnava Region (pre Trnavský kraj)
Address: Pekárska 23, 917 01 Trnava 1, Slovakia
Department: Inspection Department (Odbor výkonu dozoru)
Telephone: +421 33 321 25 27, +421 33 321 25 21
Fax: +421 33 321 25 23
Email: tt@soi.sk
Complaint submission form available at:
https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi

XVI. Alternative dispute resolution

16.1. If the consumer is not satisfied with the way in which the Seller has handled their complaint, or believes that the Seller has violated their rights, the consumer is entitled to contact the Seller with a written request for remedy.

If the Seller rejects the consumer’s request or does not respond to it within 30 days, the consumer is entitled to submit a proposal to initiate alternative dispute resolution proceedings pursuant to Section 12 of Act No. 391/2015 Coll. on alternative consumer dispute resolution and on amendments to certain acts.

Bodies authorised to conduct alternative dispute resolution proceedings against the Seller include in particular:

Slovak Trade Inspection (Slovenská obchodná inšpekcia) – https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi
or any other competent authorised legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic:
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1
The consumer is free to choose which of the above bodies to contact.

The consumer is also entitled to use the online platform to submit a complaint, available at the following pages:

http://ec.europa.eu/consumers/odr/
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Alternative dispute resolution proceedings may only be used by a Buyer who qualifies as a consumer during the conclusion and performance of the contract. Alternative dispute resolution applies only to disputes arising from or relating to a consumer contract and may only be applied in the case of distance contracts.

The alternative dispute resolution body is entitled to refuse the submission if the monetary value of the dispute does not exceed 20 euros. The body may charge a fee of no more than EUR 5 for initiating the proceedings, including value added tax (VAT).

Further information on alternative dispute resolution proceedings and on the handling of disputes arising from or relating to the purchase contract concluded between the Seller and the consumer can be found on the official website of the Ministry of Economy of the Slovak Republic:
www.mhsr.sk
and in Act No. 391/2015 Coll. on alternative consumer dispute resolution and amendments to legislation.

Contact details of the territorially competent Conciliation Boards:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Telephone: 06-72 507-154

Fax: 06-72 507-152

Email address: abeck@pbkik.hu, mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone: 06-76 501-500, 06-76 501-525, 06-76 501-523

Fax: 06-76 501-538

Email address: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Telephone: 06-66 324-976

Fax: 06-66 324-976

Email address: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone: 06-46 501-091, 06-46 501-870

Fax: 06-46 501-099

Email address: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Telephone: 06-1 488-2131

Fax: 06-1 488-2186

Email address: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone: 06-62 554-250/118

Fax: 06-62 426-149

Email address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telephone: 06-22 510-310

Fax: 06-22 510-312

Email address: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Telephone: 06-96 520-217

Fax: 06 96 520 218

Email address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Telephone: 06-52 500-710

Fax: 06-52 500-720

Email address: korosi.vanda@hbkik.hu

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Telephone: 06-36 429-612

Fax: 06-36 323-615

Email address: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.

Telephone: 06-56 510-621, 06-20 373-2570

Fax: 06-56 510-628

Email address: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone: 06-34 513-027

Fax: 06 34 316 259

Email address: szilvi@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/A.

Telephone: 06-32 520-860

Fax: 06-32 520-862

Email address: nkik@nkik.hu

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. II. emelet 240.

Mailing address: 1364 Budapest, P.O. Box: 81.

Telephone: 06-1 269-0703

Fax: 06-1 474-7921

Email address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u. 6.

Telephone: 06-82 501-026

Fax: 06-82 501-046

Email address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone: 06-42 311-544

Fax: 06-42 311-750

Email address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet

Telephone: 06-74 411-661

Fax: 06-74 411-456

Email address: kamara@tmkik.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Telephone: 06-94 312-356

Fax: 06-94 316-936

Email address: vmkik@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. földszint 116.

Telephone: 06-88 429-008

Fax: 06-88 412-150

Email address: bekelteto@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Telephone: 06-92 550-513

Fax: 06-92 550-525

Email address: zmbekelteto@zmkik.hu

XVII. Supplementary provisions

17.1. The Seller does not conclude purchase contracts and does not carry out the sale, mediation or delivery of alcoholic beverages/products, tobacco products or other products whose sale is prohibited by law to persons (Buyers) under the age of 18.

This prohibition is applied on the basis of the valid and effective legislation of the Slovak Republic.

Accordingly, the Seller is entitled – and obliged – to verify the Buyer’s age upon receipt of the order by presenting an identity document (identity card or passport). The verification is carried out by the Seller’s authorised person who delivers the ordered goods to the Buyer.

If the Buyer:

has not reached the age of 18, or
is unwilling or unable to prove their age,
the Seller shall not hand over the ordered product and the purchase contract shall automatically terminate.

XVIII. Information on codes of conduct followed

18.1. The Seller hereby informs consumers that there is no special code of conduct which the Seller has undertaken to comply with.

A “code of conduct” means an agreement or set of rules that defines the Seller’s conduct in relation to certain specific commercial practices or sectors and which the Seller has voluntarily undertaken to comply with, provided that such rules are not prescribed by law, another generally binding legal regulation or a measure of a public authority.

The Seller does not maintain such codes of conduct; therefore, no further information is available on their accessibility or content.

XIX. Consumer reviews of products

19.1. The Seller does not restrict or verify whether product reviews may be submitted only by consumers who actually purchased the given product from the Seller.

XX. Final provisions

20.1. The Seller reserves the right to amend the General Terms and Conditions (GTC). The obligation to notify amendments in writing is fulfilled by publishing the amended GTC on the Seller’s website (Website). In the event of amendment of the GTC, the legal relationship between the Buyer and the Seller shall be governed by those provisions of the GTC which were in force at the time of conclusion of the purchase contract, until the termination of the contract.

20.2. These General Terms and Conditions form an inseparable part of the Complaints Procedure published on the Website, as well as the Privacy Policy and the related consumer legal information. The Complaints Procedure and the Privacy Policy are also available on the Seller’s website.

20.3. These General Terms and Conditions enter into force and become valid upon their publication on the website on 1 June 2025.

Online Wallet

Coupons credited to the Online Wallet may be used by the Buyer after the performance of the given order, always only during subsequent purchases, as a discount received subsequently. During the next purchase, the Buyer may redeem a coupon worth HUF 500 for every HUF 10,000 only by logging in with their previous account details (email address, secret code).

ONLINE GROUP Szolgáltató Korlátolt Felelőségű Társaság is entitled at any time to restrict the use of coupons and the maximum amount of coupons that can be accumulated. ONLINE GROUP Szolgáltató Korlátolt Felelőségű Társaság has the right to reduce or terminate already accumulated coupons at any time, of which it shall send prior notice to active users, providing information on coupons accumulated but not yet used until the reduction or termination.

Coupons may be used with our active partners until their expiry. The current availability of our partners can be viewed at https://www.onlinepenztarca.hu.

Conditions of redemption:

The coupon can be used regardless of the value limit (for orders with a final amount above HUF 10,000).

The coupon cannot be exchanged for cash.

The coupon cannot be combined with any other discount or individual price.

The Buyer is obliged to indicate their intention to redeem the coupon when placing the order; otherwise, unfortunately, we cannot accept the coupon. (If ordering online, the system will automatically offer this option.)

In the case of product exchange, payment with onlinePénztárca may only be used for the difference.

Payment from onlinePénztárca is only possible for a user who has an active account in onlinePénztárca.

Effective date: 2026.06.17

Link to Withdrawal Form

Link to Complaint Form