General Terms and Conditions
Online Store www.hydrogelfilm.eu
I. Introductory Provisions and Definitions
1.1. These General Terms and Conditions (hereinafter “GTC”) govern the legal relationships between the company:
- Company Name: ZOE TRANZ, spol. s r.o.
- Address: Tichá 2054/119, Veľký Meder 932 01, Slovak Republic
- Registered in: District Court Trnava, Section Sro, Insert No. 47233/T
- ID: 48037656
- VAT ID: 2120003281
- EU VAT: SK2120003281
- Bank Account: SK43 8330 0000 0023 0294 5965
(hereinafter “Seller”) and any person who is a buyer of goods or services offered by the Seller on the Seller’s website, acting as a consumer as defined in these General Terms and Conditions and relevant laws defining consumers, particularly laws of the Slovak Republic: Act No. 102/2014 on consumer protection in the sale of goods or provision of services under a distance contract, Act No. 250/2007 on consumer protection, Act No. 22/2004 on electronic commerce, Act No. 40/1964 Civil Code, and other relevant legislation.
1.1.1. Contact Information:
- Email: [email protected]
- Phone: +421 948 765 066
1.1.2. Address for correspondence, complaints, contract withdrawals, etc.:
- ZOE TRANZ, spol. s r.o., Tichá 2054/119, Veľký Meder 932 01, Slovak Republic
1.2. These General Terms and Conditions govern the legal relationships between Buyers, who are consumers, and the Seller.
1.3. The term “Online Store” is synonymous with “Electronic Store” and “Website.”
1.4. The Buyer is any person (natural or legal) who has sent an order using the Seller’s website or other means of remote communication.
1.5. The Consumer is a Buyer who is a natural person not acting within the scope of their business activities when entering into a purchase contract via the Seller’s website.
1.6. Contractual relationships (and other legal relationships that may arise from them) with Buyers who are legal entities or entrepreneurs acting within the scope of their business activities are governed by the Commercial Code.
1.7. A distance contract is a contract between the Seller and the consumer agreed and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the Seller and the consumer, particularly via the website.
1.8. The term “Purchase Contract” includes both product purchase contracts and service delivery contracts as defined in these Terms and Conditions.
1.9. Products (also “Goods” or “Items”) are goods or services intended for sale and published on the Seller’s website.
1.10. The Seller is also the operator of the electronic system through which the website at www.hydrogelfilm.eu is operated.
1.11. The relevant authority supervising consumer protection is:
- Inspectorate of the Slovak Trade Inspection
- Office in Trnava for the Trnava Region
- Address: Trhová 243/2, 917 01 Trnava, Slovak Republic
- Contact:
- Phone: 033/551 26 56
- Email: [email protected]
- Website: Submit Complaints
1.12. Complaints or suggestions can also be addressed directly to the Seller at the address specified in 1.1.2 of these GTC. The Seller recommends that complaints and suggestions (for faster processing) be sent to the Seller’s email: [email protected]. Any complaint or suggestion will be assessed and handled by the Seller within 10 business days of its receipt, and the Buyer will be informed of the outcome in the same manner as the complaint or suggestion was submitted.
1.13. In accordance with §3, sec. 1, letter n), of Act No. 102/2014 Z.z., the Seller informs the consumer that there are no special relevant codes of conduct to which the Seller has committed to adhere.
II. Product Order – Conclusion of Purchase Contract
2.1. The proposal to conclude a purchase contract by the Buyer is the sending of a product order by the Buyer primarily using the Seller’s website or other remote communication means.
2.2. The purchase contract between the Buyer and the Seller is concluded upon receipt of the order confirmation by the Buyer, which the Buyer created under point 2.1. of these GTC from the Seller (electronically to the email address chosen by the Buyer during the order creation process).
2.3. The purchase contract is concluded for a definite period and terminates primarily by fulfilling all obligations of the Seller and the Buyer.
2.3.1. The purchase contract may also terminate in other cases defined by the legal order of the Slovak Republic, particularly by agreement of the contractual parties, withdrawal from the contract by the consumer, and similar cases.
2.4. The Seller informs the Buyer that by ordering products, the Buyer is obligated to pay for them using the payment method chosen by the Buyer.
III. Purchase Price and Payment Conditions
3.1. The price of goods and services ordered via the Seller’s website (hereinafter “purchase price”) is indicated separately for each product and is valid at the time of the Buyer’s order creation.
3.2. The basic currency is the euro.
3.3. The purchase price of goods or services listed on the Seller’s website includes all taxes and is clearly indicated on the website.
3.3.1. The purchase price of goods or services does not include transport costs or other costs related to product delivery.
IV. Payment Methods
4.1. You can pay for goods and services on the Seller’s website in the following ways:
- 4.1.1. Cash on delivery within Slovakia – free of charge.
- 4.1.2. Online payment via PayPal, Stripe, or Shopify payments – free of charge.
- 4.1.3. Deposit or bank transfer to the Seller’s account – free of charge.
V. Product Delivery
5.1. If the Buyer chooses cash on delivery as the payment method, the Seller must fulfill the order and deliver the products to the Buyer within 30 days from the date of the purchase contract conclusion as per point 2.2. of these GTC.
5.1.1. If the Buyer chooses another payment method, the Seller must fulfill the order and deliver the products within 30 days from the date of the purchase contract conclusion and payment of the total order price to the Seller. The Seller must deliver the products within 30 days from the fulfillment of both conditions.
5.2. The place of delivery of the ordered product is the address specified by the Buyer in the order.
5.3. The Seller delivers the product using its own means or through third parties (transport and shipping companies).
5.4. Product delivery is completed upon its receipt by the Buyer or a person authorized by the Buyer to receive the product.
5.5. The Seller may send immediately available goods to the Buyer and deliver the remaining part of the order later, provided this does not incur additional costs for the Buyer and the Buyer agrees.
5.6. The Seller must deliver products in the ordered quantity and quality along with related documents, such as tax receipts.
VI. Product Acceptance
6.1. The risk of product damage and responsibility for product damage passes to the Buyer upon its proper receipt, regardless of whether the Buyer receives the product personally or through an authorized third party.
6.2. Ownership rights to the products pass to the Buyer upon receipt at the place of delivery specified by the Buyer.
6.3. The Seller is entitled to timely payment for the order from the Buyer.
VII. Shipping – Delivery Methods and Costs
7.1. Delivery methods and costs for ordered products:
7.1.1. Forms of Delivery:
- The Seller informs the Buyer about the available delivery methods during the purchase process before the Purchase Contract is concluded.
7.1.2. Delivery Costs:
- The Seller informs the Buyer about the delivery costs during the purchase process before the Purchase Contract is concluded, as the delivery cost cannot be determined before the delivery address is specified. The delivery cost is calculated based on the delivery location.
VIII. Withdrawal from the Purchase Contract by the Buyer without Reason
8.1. If the Seller has provided the consumer with the information about the right to withdraw from the contract according to § 3, sec. 1, letter h) of Act No. 102/2014 Z.z., the consumer is entitled to withdraw from the distance contract or the contract concluded outside the Seller’s premises within 14 days from:
- a) receipt of goods in the case of purchase contracts,
- b) conclusion of the service contract, or
- c) conclusion of the contract for the supply of digital content not supplied on a tangible medium.
8.1.1. Goods are considered received by the consumer at the moment when the consumer or a designated third person (excluding the carrier) takes over all parts of the ordered goods, or if:
- a) Goods ordered by the consumer in one order are delivered separately, at the moment of receipt of the last delivered item.
- b) Goods consisting of multiple parts or pieces are delivered, at the moment of receipt of the last part or piece.
- c) Goods are delivered repeatedly during a defined period, at the moment of receipt of the first delivered item.
8.1.2. If the Seller provided the consumer with the information in accordance with § 3, sec. 1, letter h), of Act No. 102/2014 Z.z. after the start of the withdrawal period, but no later than 12 months after the start of the withdrawal period under point 8.1. and following of these GTC, the withdrawal period will end 14 days after the information has been provided.
8.1.3. If the Seller has not provided the consumer with the information in accordance with § 3, sec. 1, letter h), of Act No. 102/2014 Z.z. within the additional period specified in point 8.1.2. of these GTC, the withdrawal period will end 12 months and 14 days from the start of the withdrawal period under point 8.1. and following of these GTC.
8.1.4. The consumer can withdraw from the contract for the delivery of goods even before the start of the withdrawal period.
8.2. The consumer is obliged to send the goods back or hand them over to the Seller or a person authorized by the Seller to receive the goods no later than 14 days from the day of withdrawal from the contract. This does not apply if the Seller has proposed to collect the goods personally or through an authorized person. The period according to the first sentence is deemed to be observed if the goods were handed over for transport no later than the last day of the period (§10 sec. 1 of Act No. 102/2014 Z.z.).
8.3. The consumer must notify the Seller of the withdrawal from the purchase contract no later than the last day of the specified period. The withdrawal period is considered to be observed if the notification of withdrawal was sent to the Seller no later than the last day of the period to the address of the Seller, which is: ZOE TRANZ, spol. s r.o., Tichá 2054/119, Veľký Meder 932 01, Slovak Republic. This right can also be exercised at any of the Seller’s operations.
8.4. The consumer can exercise the right to withdraw from the contract with the seller in writing or on another durable medium. If the contract was concluded orally, a clear statement from the consumer expressing their wish to withdraw from the contract is sufficient (hereinafter “withdrawal notice”).
8.4.1. If the consumer withdraws from the contract, any supplementary contract related to the main contract will also be terminated from the beginning. The consumer cannot be charged any costs or other payments in connection with the termination of the supplementary contract except for costs specified in § 9 sec. 3 and § 10 sec. 3 of Act No. 102/2014 Z.z. as amended, and the price for the service if the subject of the contract is the provision of the service and if the service was fully provided.
8.5. By withdrawing from the contract, both contractual parties are obliged to return any mutual benefits. The consumer is responsible only for the decrease in the value of the goods resulting from handling the goods in a way that exceeds what is necessary to determine the nature, characteristics, and functioning of the goods. The consumer is not responsible for the decrease in the value of the goods if the Seller has not fulfilled the information obligation about the consumer’s right to withdraw from the contract according to § 3 sec. 1 letter h) of Act No. 102/2014 Z.z.
8.6. The consumer can use the withdrawal form available on the Seller’s website to withdraw from the contract without giving any reason.
8.7. If the consumer withdraws from the contract according to Act No. 102/2014 Z.z., the consumer bears the costs of returning the goods to the Seller according to § 10 sec. 3 of Act No. 102/2014 Z.z., and if withdrawing from a distance contract, the consumer also bears the costs of returning the goods, which due to their nature cannot be returned by mail. This does not apply if the Seller has agreed to bear the costs or if the Seller has not fulfilled its obligation according to § 3 sec. 1 letter i) of Act No. 102/2014 Z.z.
8.8. The Seller is obliged to return to the consumer without undue delay, no later than 14 days from the day of receiving the notification of withdrawal from the contract, all payments received from the consumer based on the contract or in connection with it, including costs of delivery, transportation, postage, and other costs and fees; this does not affect the provision of § 8 sec. 5 of Act No. 102/2014 Z.z.
8.9. According to § 9 sec. 3 of Act No. 102/2014 Z.z. as amended, the Seller is not obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a method of delivery other than the cheapest standard delivery method offered by the Seller. Additional costs are understood as the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the Seller.
8.10. The Seller recommends sending the goods by registered mail in case of withdrawal from the contract. The Seller does not recommend sending goods by cash on delivery, which will not be accepted by the Seller.
8.11. In case of withdrawal from the contract, the consumer bears only the costs of returning the goods to the Seller or to a person authorized by the Seller to receive the goods. This does not apply if the Seller has agreed to bear the costs or if the Seller has not fulfilled its obligation according to § 3 sec. 1 letter i) of Act No. 102/2014 Z.z.
8.12. Except for the obligations specified in sec. 1, 3 to 5, and § 9 sec. 3 of Act No. 102/2014 Z.z., the exercise of the consumer’s right to withdraw from the contract must not result in any additional costs or other obligations for the consumer.
8.13. The right to withdraw from the contract does not apply to goods and services specified in §7 sec. 6 letters a) to l) of Act No. 102/2014 Z.z. Specifically:
- a) provision of a service if the provision of the service started with the consumer’s explicit consent and the consumer declared that they were properly informed that by expressing this consent, they lose the right to withdraw from the contract after the full provision of the service, and if the service has been fully provided,
- b) sale of goods or provision of services, the price of which depends on fluctuations in the financial market which the Seller cannot influence and which may occur during the withdrawal period,
- c) sale of goods made to the consumer’s specifications, goods made to measure, or goods specifically designed for one consumer,
- d) sale of goods that are subject to rapid deterioration or spoilage,
- e) sale of goods delivered in a sealed package that cannot be returned due to health protection or hygiene reasons and which were unsealed after delivery,
- f) sale of goods that, due to their nature, may be inseparably mixed with other goods after delivery,
- g) sale of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, their delivery can only take place after 30 days and their price depends on fluctuations in the market which the Seller cannot influence,
- h) performance of urgent repairs or maintenance explicitly requested by the consumer from the Seller; this does not apply to service contracts and contracts where the subject is the sale of goods other than spare parts needed to perform the repair or maintenance if concluded during the Seller’s visit to the consumer and the consumer did not order these services or goods in advance,
- i) sale of sound recordings, video recordings, sound and video recordings, or computer software sold in a sealed package if the consumer has unsealed the package after delivery,
- j) sale of periodicals, with the exception of sales based on a subscription agreement and the sale of books not delivered in a sealed package,
- k) provision of accommodation services for purposes other than housing, transportation of goods, car rental, provision of catering services, or provision of services related to leisure activities and according to which the Seller undertakes to provide these services at a specified time or within a specified period,
- l) provision of electronic content other than on a tangible medium if the provision of the electronic content started with the consumer’s explicit consent and the consumer declared that they were properly informed that by expressing this consent, they lose the right to withdraw from the contract.
8.14. In the case of withdrawal from the contract, the Seller is obliged to return the funds to the consumer in the same manner as received from the consumer. Changing the form of returning the funds to the consumer is only possible with the consumer’s consent.
8.15. In the case of withdrawal from a contract for the sale of goods, the Seller is not obliged to return payments according to § 9 sec. 1 of Act No. 102/2014 Z.z. before the goodsSure, here is the translated and formatted continuation of your Terms and Conditions:
8.15. In the case of withdrawal from a contract for the sale of goods, the Seller is not obliged to return payments according to § 9 sec. 1 of Act No. 102/2014 Z.z. before the goods are delivered or until the consumer proves the goods have been sent back to the Seller, unless the Seller has proposed to collect the goods personally or through an authorized person.
8.16. If the consumer withdraws from a service contract and explicitly agreed to start the service before the withdrawal period expired, the consumer is obliged to pay the Seller for the actual service provided up to the day the withdrawal notice was received. The fee is calculated proportionally based on the total price agreed in the contract. If the total price is overestimated, the fee for the actual service provided will be calculated based on the market price of the provided service.
8.17. The consumer is not obliged to pay for:
- 8.17.1. Services provided during the withdrawal period, regardless of the extent of the provided service, if:
- 8.17.1.1. The Seller did not provide the consumer with information according to § 3 sec. 1 letter h) or j) of Act No. 102/2014 Z.z.
- 8.17.1.2. The consumer did not explicitly agree to start the service provision according to § 4 sec. 6 of Act No. 102/2014 Z.z.
- 8.17.2. Fully or partially provided digital content not supplied on a tangible medium, if:
- 8.17.2.1. The consumer did not explicitly agree to start the provision of digital content according to § 4 sec. 8 of Act No. 102/2014 Z.z.
- 8.17.2.2. The consumer did not declare that they were properly informed about losing the right to withdraw by expressing this consent.
- 8.17.2.3. The Seller did not provide the consumer with a confirmation according to § 6 sec. 1 or 2 letter b) of Act No. 102/2014 Z.z.
8.18. If, under a contract concluded outside the Seller’s premises, goods were delivered to the consumer’s home at the time of contract conclusion and the nature of the goods makes it impossible to return them by mail, the Seller must arrange for the goods to be collected at the Seller’s expense within the period specified in §9 sec. 1 of Act No. 102/2014 Z.z.
8.19. The Seller informs the Buyer that if the service provision is to start before the expiration of the withdrawal period or if the Buyer requests the service provision before the expiration of the withdrawal period:
- 8.19.1. The Buyer, by consenting to start the service provision before the expiration of the withdrawal period, loses the right to withdraw from the contract after the full provision of the service.
- 8.19.2. The Seller must have the explicit consent of the Buyer to start the service provision before the expiration of the withdrawal period and a statement that the consumer has been properly informed according to point 8.19.1 of these GTC.
IX. Alternative Dispute Resolution
9.1. If the consumer is not satisfied with how the Seller handled their complaint or believes the Seller violated their rights, the Buyer has the right to request a remedy from the Seller. If the Seller responds to the request for remedy by rejecting it or does not respond within 30 days from the date of sending the request, the consumer has the right to submit a proposal for initiating alternative dispute resolution according to § 12 of Act No. 391/2015 Z.z. on Alternative Consumer Dispute Resolution and on Amendments and Additions to Certain Acts. The relevant authority for alternative consumer dispute resolution with the Seller is the Slovak Trade Inspection (contact information can be found here), or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available here). The consumer has the right to choose which of the listed alternative dispute resolution entities to contact. The consumer can use the online dispute resolution platform available here. Alternative dispute resolution can be used only by a consumer who, when concluding and fulfilling the contract, acts as a consumer. Alternative dispute resolution concerns only a dispute between the consumer and the Seller arising from a consumer contract or related to a consumer contract. Alternative dispute resolution concerns only contracts concluded at a distance. The alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed 20 euros. The ARS entity may charge a fee of up to 5 euros including VAT for starting alternative dispute resolution. Further information regarding alternative dispute resolution between the Seller and the consumer arising from the Purchase Contract or related to the Purchase Contract is available on the Ministry of Economy of the Slovak Republic website here and in Act No. 391/2015 Z.z. on Alternative Consumer Dispute Resolution and on Amendments and Additions to Certain Acts.
X. Final Provisions
10.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to notify changes to the General Terms and Conditions is fulfilled by posting them on the Seller’s website. In the case of changes to the General Terms and Conditions, the relationship between the Buyer and the Seller is governed by the General Terms and Conditions valid and effective at the time of the conclusion of the Purchase Contract until its termination.
10.2. Contractual relationships (and other legal relationships that may arise from them) with natural persons who, when concluding a purchase contract according to these GTC, do not act within the scope of their business activities (consumers), are governed by the general provisions of Act No. 40/1964 Zb. Civil Code, as amended, as well as special regulations, particularly Act No. 102/2014 Z.z. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Premises and Act No. 250/2007 Z.z. on Consumer Protection.
10.3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this website. The documents – Complaints Procedure and Privacy Policy are published on the domain of the Seller’s website.
10.4. These General Terms and Conditions come into effect upon their publication on the Seller’s website on 18.08.2024.
