Product Exchange and Refund

To request a product exchange or refund, please fill out our simple form available in the Documents section of this page and send it to us via email at [email protected].

You can exchange or request a refund for the product within 14 days from the delivery date, provided it is unused, undamaged, and in its original condition. The shipping cost is borne by the customer, but if the issue is due to an error on our part, we will cover the return shipping costs.

For more information and options, please contact us at [email protected].

If you decide on a product exchange or refund, please note the following basic conditions: the product was purchased exclusively through our webshop at hydrogelfilm.eu, and it is undamaged, unused, and in its original condition.

The price of the returned product will be refunded to you within 30 days from the confirmation of the return.Please do not return the product with cash on delivery, as we cannot accept it this way. We recommend sending the product back as registered mail (with a tracking number) to the address provided on the form.If the product is damaged during the return process due to improper packaging, we cannot accept it.