Protection of Personal Data and Cookies Notice

Principles and Instructions on the Protection of Personal Data

Provided by the operator to the data subject when obtaining personal data from the data subject and cookies notice of the online store www.hydrogelfilm.eu.

I. Operator

1.1. The identity and contact details of the Operator are:

• Company Name: ZOE TRANZ, spol. s r.o.
• Address: Tichá 2054/119, Veľký Meder 932 01, Slovak Republic
• Registered in: District Court Trnava, Section Sro, Insert No. 47233/T
• ID: 48037656
• VAT ID: 2120003281
• Bank Account: SK09 0900 0000 0050 6792 5182
• The seller is not a VAT payer.

1.2. Email and phone contact for the Operator:

• Email: [email protected]
• Phone: +421 948 765 066

1.3. Address for sending correspondence:

• ZOE TRANZ, spol. s r.o., Tichá 2054/119, Veľký Meder 932 01, Slovak Republic

1.4. In accordance with Article 13 (1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 May 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, “GDPR”), and relevant Slovak laws, the Operator provides the data subject (Buyer) from whom personal data is obtained with the following information:

II. References

2.1. These principles and instructions on the protection of personal data are part of the General Terms and Conditions published on the Seller’s website.

2.2. According to §3, sec. 1, letter n) of Act No. 102/2014 Z.z., the Seller informs the consumer that there are no specific codes of conduct to which the seller has committed to comply.

III. Protection of Personal Data and Use of Cookies. Explanation of cookies, scripts, and pixels

3.1. The website operator provides this brief explanation of the function of cookies, scripts, and pixels:

3.1.1. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. They allow the website to remember your actions and preferences over time (such as login, language, font size, and other display preferences), so you don’t have to re-enter them whenever you return to the site or browse from one page to another.

3.1.2. Scripts are pieces of program code used to ensure the proper and interactive function of websites. This code runs on the operator’s server or on your device.

3.1.3. Pixels are small, invisible text or images on a website used to track site traffic. Various data is stored via pixels to enable this tracking.

3.1.4. Types of cookies:

• Technical or functional cookies: Ensure the proper functioning and use of the website. These cookies are used without consent.
• Statistical cookies: Used to gather statistics about website usage. These cookies are used only with consent.
• Marketing/Advertising cookies: Used to create advertising profiles and similar marketing activities. These cookies are used only with consent.

3.2. How to control cookies:

• You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and set most browsers to prevent them from being stored.

3.3. The Operator’s website uses these cookies:

• All cookies used by the Operator can be found at https://www.cookieserve.com/ by entering the Operator’s web address https://www.hydrogelfilm.eu.
• Technical or functional cookies – the operator accesses the information. Duration: 5 years.
• Statistical cookies – the operator accesses the information. Duration: 5 years.
• Marketing and advertising cookies – the operator accesses the information. Duration: 5 years.

3.3.1. Cookies provided to third parties:

• Google Analytics, Google ADS: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. More information: https://support.google.com/analytics/topic/2919631?hl=sk&ref_topic=1008008
• Facebook Pixels: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour Dublin 2, Ireland. More information: https://www.facebook.com/about/privacy/

IV. Processed Personal Data

4.1. The Operator processes the following personal data on its website: name, surname, residence, email address, home phone number, mobile phone number, billing address, delivery address, data obtained from cookies, and IP addresses.

V. Contact Details of the Data Protection Officer

5.1. The Operator has appointed a data protection officer in accordance with GDPR. Contact: Email: [email protected], Phone: +421 948 765 066.

5.2. The Operator is also the Seller as defined in the General Terms and Conditions of this website.

VI. Purposes of Processing Personal Data and Retention Period

6.1. The purposes of processing personal data include:

• 6.1.1. Recording, creating, and processing contracts and client data for entering into contracts with third parties.
• 6.1.2. Processing accounting documents and documents related to the Operator’s business activities.
• 6.1.3. Complying with legal obligations related to document archiving, such as Act No. 431/2002 on Accounting.
• 6.1.4. Activities related to fulfilling requests, orders, contracts, and similar.
• 6.1.5. Newsletters, marketing, and similar advertising activities with the data subject’s consent.

6.2. Personal data is stored only for the necessary period for fulfilling the contract and subsequent archiving as required by law. If the data subject consents to receiving marketing emails, the personal data will be processed for these purposes until the consent is withdrawn, but no longer than 10 years.

VII. Legal Basis for Processing Personal Data

7.1. If processing is based on the data subject’s consent, it will commence only after consent is given.

7.2. If processing is for pre-contractual negotiations, entering into and fulfilling a purchase contract, and related delivery, the data subject must provide personal data for the proper fulfillment of the contract. Otherwise, fulfillment is not possible.

VIII. Recipients or Categories of Recipients of Personal Data

8.1. Recipients may include:

• 8.1.1. Statutory bodies or members of the Operator.
• 8.1.2. Employees or similar personnel.
• 8.1.3. Business representatives and collaborators.
• 8.1.4. Courts, law enforcement, tax authorities, and other state bodies as required by law.

8.1.5. Third parties processing personal data:

• Slovenská pošta, a.s., General Logistics Systems Slovakia s.r.o., Packeta Slovakia s.r.o., STRIPE PAYMENTS EUROPE, LIMITED, PayPal (Europe) S.à r.l. et Cie, S.C.A., Heureka Shopping s.r.o.

8.2. The Operator checks purchase satisfaction through email surveys as part of the “Verified by Customers” program. Personal data is processed for sending surveys based on the Operator’s legitimate interest.

IX. Information on Transferring Personal Data to Third Countries

9.1. Not applicable. The Operator does not transfer personal data to third countries.

X. Data Subject’s Rights

10.1. The data subject has the following rights:

• 10.1.1. Right to access personal data.
• 10.1.2. Right to obtain information about processing purposes, data categories, recipients, retention period, and data source.
• 10.1.3. Right to correct inaccurate personal data.
• 10.1.4. Right to erasure (“right to be forgotten”).
• 10.1.5. Right to restriction of processing.
• 10.1.6. Right to data portability.
• 10.1.7. Right to object to processing.
• 10.1.8. Right not to be subject to automated decision-making, including profiling.

XI. Right to Withdraw Consent

11.1. The data subject can withdraw consent at any time without affecting the legality of processing based on consent before its withdrawal. Withdrawal can be in writing to the Operator’s registered address or via email.

XII. Right to File a Complaint

12.1. The data subject has the right to file a complaint with a supervisory authority if they believe that the processing of personal data violates the GDPR.

12.2. The supervisory authority in the Slovak Republic is the Office for Personal Data Protection of the Slovak Republic.

XIII. Information on Automated Decision-Making

13.1. Not applicable. The Operator does not perform automated decision-making, including profiling, as described in Article 22 (1) and (4) of the GDPR.

XIV. Final Provisions

14.1. These Principles and Instructions on the Protection of Personal Data and Cookies Notice form an integral part of the General Terms and#### XIV. Final Provisions

14.1. These Principles and Instructions on the Protection of Personal Data and Cookies Notice form an integral part of the General Terms and Conditions and the Complaints Procedure. The documents – General Terms and Conditions and the Complaints Procedure of this website – are published on the Seller’s domain.

14.2. These Principles on the Protection of Personal Data are effective upon publication on the Seller’s website as of 19.05.2024.